If there was accidental impact there’d be more damage than a single miniscule scratch. For good measure the screen protector holding strip wasn’t properly attached either. Specifically it’s Cov Tech Ltd for are also to blame. Absolutely shocking experience and I regret using Back Market. Back Market has a rating of 3 stars from 1,555 reviews, indicating that most customers are generally dissatisfied with their purchases.
Things You Should Know Before Buying On Back Market
One of the standout features of Back Market is its transparency. Product descriptions include detailed information about the device’s condition, including any cosmetic imperfections. Swappa, although it does provide information about device condition, lacks the same level of consistency and detail. Back Market knows how crucial fast and secure delivery is for our customers.
Is Back Market Legit? Don’t Buy Until You Read This
By choosing Back Market, you’re not only getting a great deal on refurbished items but also contributing to reducing e-waste. Gain trust and grow your business with customer reviews. They’ve sold me a phone with a dodgy battery which is in warranty and they’ve tried to claim that I’ve damaged the phone and are refusing to honour the warranty. There’s also a tiny, superficial scratch to the phone hinge caused by the faulty spring in the knuckle of a foldable phone protector casing – not caused by ‘accidental impact’.
Additionally, they advertise a protection plan that covers accidents from handling (for example, spills, drops, or cracked screens). This also extends the benefits of the 1-year limited warranty by two years. Digital and DSLR cameras can carry hefty price tags when bought in store. Back Market’s refurbished cameras can take that perfect family snapshot. You can also keep an eye on your little one with the Video Baby Monitor by Motorola.
Wide Product Selection
In conclusion, Back Market offers a reliable and affordable way to purchase refurbished electronics, with a focus on quality, sustainability, and customer satisfaction. From smartphones to laptops and gaming consoles, the platform provides a wide range of devices that have been thoroughly tested and restored by certified refurbishers. With clear product descriptions, warranties, and transparent return policies, Back Market takes the guesswork out of buying refurbished tech. When considering purchasing refurbished electronics, many of us weigh the benefits of cost savings against the potential risks of quality and reliability.
Overview Of The Marketplace
The IMEI number (which matches between the order details and phone information) show it is an S23 and not a plus. Leaves me to question if I was purposely sent a cheaper incorrect item, hoping I wouldn’t notice to make an increased profit… Additionally, Back Market has a comprehensive returns policy. Customers can return a product within 14 days of delivery for any reason.
- From everyday laptops to high-end professional devices, Back Market has you covered.
- From a stringent selection process, to asking the customers for feedback, you’ll get a solid device that meets your expectations.
- Although they have quite a few positive reviews, some users also have concerns.
- However what I have received is a Samsung S23 base model with 6.1 inch screen.
- Firstly, you want to make sure you’re getting a good deal.
Excellent product, speedy, no hassle delivery, and exceptional follow up customer service. Strongly urge everyone looking for iPads and iPhones to first look at BackMarket…it really is outstanding. Bought a phone which was as described, fast delivery and good price. Very reputable company with good service, I would recommend to purchase without any problems. There have been a few complaints on the packaging of the products especially Apple products. It seems customers prefer receiving the device with the brand’s packaging.
Franchisees cite high fees and remodel demands as issues, potentially explaining service inconsistencies in reviews. Employee reviews on Indeed add context, with workers often citing low pay, high stress, and management issues, which may contribute to poor customer experiences. Most products come with a minimum 1-year warranty and a 30-day return window. Still, their quality and customer satisfaction make them worth considering for your next purchase. Millions of customers have had positive experiences on the platform – a result of Back Market’s commitment to security and privacy.
What Is Back Market’s Business Model?
Some deliveries, nevertheless, can take up to three weeks. Fortunately, you receive a tracking number that you may use to monitor the progress of your order. What’s important to note is that while these devices may not be brand new, their performance is virtually identical to new devices. You’re essentially getting a high-functioning, eco-friendly tech product for a fraction of the price. When you’re ready, you can add your product to the cart, checkout securely with encrypted payment methods, and have it delivered directly to your door.
Refurbished Tech Helps The Planet
In some cases, the products have been used and then returned. In other cases, the product may be new, but the packaging has been opened or damaged. She projected the display onto our TV and every feature of phone worked except the phones touchscreen. She hooked up a mouse and HDMI cable to the USB-C phone port. She downloaded from the phone all of the folders and images that we thought we lost. We took pictures of phone working as evidence proving there was no saltwater damage but just the touchscreen was defective.
You can also browse desktop computers, monitors, and other computer accessories for your home office needs. While I can’t argue the versatility factor, it may be time to invest in a larger screen. I initially purchased this product mainly because I was on a hunt for an affordable MacBook.
The Big Phone Store
At its core, Back Market operates as a marketplace, connecting consumers with certified refurbishers who meticulously restore used electronics to like-new condition. Swappa offers an exceptional online marketplace for buying and selling gently used electronic devices. With a focus on quality, every device on their website is guaranteed to be fully functional and in good condition. As evidence of their stellar reputation, Swappa has a remarkable 4.8 Trustpilot score. When you’re considering buying a new phone, you not only want a good deal, but also a quality product.
Make up your own mind before trusting a back market refurbisher or the warranty that back market applies to there sellers products. IMHO, their warranty is an empty promise and sales tactic to give buyers a piece of mind but the company initials are a fitting description of their customer service. I was looking for a marketplace to trade in my old OG PS4 500GB and found out about Backmarket from Sony’s website (their original ps4 trade in program was expired). After doing some research I have found mixed opinions on the website from reviewers on several platforms. I was wondering if I should trust this site as they were offering me $131 for the console (which is in flawless condition) and 1 original controller.
IPhone 14 Pro Max • Unlocked
If you’re new to Back Market, you probably want to know if the website is actually trustworthy before you spend your money. After all, we’ve all seen our fair share of fly-by-night sellers and questionable listings when shopping for used tech online. Back Market promotes the tech it sells as “verified refurbished,” which means it has been inspected by industry professionals in accordance with the company’s standards. Check seller ratings and read customer reviews on the product listing. Opt for sellers with consistent 4 or 5-star ratings and positive feedback to minimize the risk of receiving subpar devices.
